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Coral Reef Island

Frequently Asked Questions

  • Who Are You?
    This Cruise is coordinated by Cool Panda Business Solutions LLC D.B.A. The Cool Panda. We are the exclusive provider for this group cruise. The Cool Panda is an affiliate of Cruises & Tours Unlimited, one of the largest travel consortium's around. We have buying power with all the major cruise lines and are able to pass the savings on to you. Cruises and Tours Unlimited is a top producer for all major cruise lines including Carnival Cruise Lines, Princess Cruises, Holland America Lines Westour, Inc., Royal Caribbean International/Celebrity Cruises, Disney Cruise Line, Costa Cruises and Norwegian Cruise Line, as well as lesser known cruise lines. We also offer more specialized cruising to unique and exotic destinations on products such as Crystal Cruises, Seabourn Cruise Lines, and Silversea Cruises, just to name a few. Cruises & Tours Unlimited is able to provide your or your group with the best pricing and service in the cruise industry. Cruises & Tours Unlimited is a member in good standing with Cruise Line International Association [CLIA] and the Better Business Bureau of Jacksonville, FL, and is fully bonded and registered.
  • Are Drinks Really Included?
    Ultimate Beverage Package (Unlimited Open Bar): Applicable to guests 1-2 on the reservation. Guest must be at least 21 years of age at the time of sailing to qualify for the Ultimate Beverage Package. Guests under 21 will receive the Soda Package. Variety of spirits and cocktails, wines by the glass and bottled or draft beer up to $15 USD. Includes fountain soda and juice, and non-alcoholic beer. A 20% discount will be given on bottles of wine (champagne and sparkling included) purchased on board. Does not apply to the Ice Bars, room service, package sales, bottled water, ship specific promotions or beer buckets, designated super premium brands (subject to change), bottled wine, mini bar purchases, fresh squeezed juices, Lavazza coffee beverages, wine dispenser, energy drinks or vending machines. Guest who receive the Soda Package may obtain fountain soda at any bar, lounge or restaurant throughout the duration of the cruise, excluding Harvest Caye bars, restaurants, or venues. We can NOT substitute a soda package for the Free Beverage package. This is the cruise lines policy.
  • When Is The Cruise Set To Sail?
    The cruise is set for Sep 20, 2025, and leaves from Seattle, WA.
  • What Happens After I Make My Deposit?
    You will be sent your invoice and instructions on how to make your payments. If you elect to have your payments auto-debited, then after everything is set up in our system, we will set this up in your client portal
  • How Are Payments Made?
    Payments are at your leisure. That means that you make them when you want so long your cruise is paid by the penalty dates. Our system automatically sets up a monthly cruise reminder. This is not a demand for payment. Payments can be made from inside your client portal or by calling us.
  • Is There A Cancellation Policy?
    Days Prior to Departure - Cancellation Charge Per Guest 119 - 91 Days25%* of Total Fare 90 - 61 Days50%* of Total Fare 60 - 31 Days75%* of Total Fare 30 - 0 Days100%* of Total Fare * or deposit, whichever is higher. Haven & Suites - cancellation begins at 120 days prior to sailing.
  • When Must The Cruise Be Paid Off?
    The cruise must be paid in full by 120 days prior to the sail date.
  • Can I Travel Alone?
    You will have to pay 200% of your rate. In other words, you’ll have to pay as if two people are going. There is also the option of booking a studio, priced for single cruisers.
  • Can I Book Directly With Norwegian & Still Go To The Private Events?
    No. Only bookings done through The Cool Panda, an affiliate of Cruises and Tours Unlimited, will be allowed into our private activities onboard. No event ticket may be issued onboard as per the cruise line policies.
  • What Is Included In The Price Of My Trip?
    Included in your trip total is the cost of the cruise, port fees, the government fees, the taxes, and, entry to all private events, plus all the normal amenities Norwegian offers. Your price might also included any special add-ons that NCL is currently offering.
  • What Is The Schedule For The Conference Or Events?
    As always, the schedule for the events will be released closer to the sail date as we have to coordinate with the ship for our event spaces.
  • How Will I Know If My Payment Was Received?
    You will receive an email (invoice) stating your payment was successfully processed by Norwegian Cruise Line. A copy of the updated invoice will also appear in your client portal.
  • Will I Know My Balance After Every Payment?
    You will be emailed your balance once your payment has been processed. You can also see your balance anytime in your client portal.
  • Where Can We Park Our Cars During The Cruise?
    The easiest and cheapest way to park is to book a hotel stay with us where parking is included. The other option is to Goggle "Parking for Norwegian Cruise in Seattle, WA". Please note that they are not associated or otherwise affiliated with Bless The Badge, The Cool Panda, Cruises and Tours Unlimited and/or Norwegian Cruise Line.
  • Are Shore Excursions Included?
    No. If you are interested in shore excursions, please see the excursions tab. We are proud to be partnered with Shore Excursions Group, Viator, and Project Expedition for our excursions.
  • What If I Have Friends That Booked Directly With The Cruise Line? Can They Attended The Events?
    Unfortunately, No. Only bookings made with our agency will gain entry to our private events
  • How Do We Get Charged For Our Drinks On Board?
    For this Cruise, passengers 1 and 2 in each stateroom have the option to be given the Ultimate Beverage package for free. You pay the drink gratuities. If you do not have a beverage package, then drinks are charged to your room as the ship is a cashless system.
  • Can We Change Our Room Number Or Category After We Have Booked?
    Yes, we will change your room number one time at no cost as long as it is in the same category. You may be charged a $50 fee to change categories after booking as we have to redo all your invoices and information in both our system and Norwegian's system.
  • Can I Book A Suite?
    Simply email us at travel@thecoolpanda.com and include that you are interested in a suite and what type and a representative will email you within 48-72 hours with pricing and availability.
  • Can I Buy Insurance For My Trip?
    Please email us at travel@thecoolpanda.com and request additional information regarding travel insurance.
  • Do You Have A Package That Covers Airfare?
    Airfare can be added to any booking using Norwegian's pricing and contract with the airlines.
  • Do I Need A Passport For This Trip?
    Although a passport is highly recommended, it is not required. If you are not going to be traveling with a passport, you must have a US government issued birth certificate WITH A RAISED SEAL AND a government-issued photo identification card such as a drivers license, state issued id card, among others. Please email us if you have questions regarding appropriate documentation. WE STRONGLY RECOMMEND TRAVELING WITH A PASSPORT!
  • Stuff You Need To Know
    Event tickets are not available on the ship. This is the policy of all cruise lines. We reserve the right to allow our entertainers to make the decision to provide additional entertainment onboard the ship when requested by the cruise line or resort. This may include an event open to anyone. If an event ticket is required for your private events then we are planning on you being there and after you sign up, we make the appropriate accommodations, event tickets are non-refundable for any reason if you cancel. Event tickets may be transferable if the cruise line cancels and a new cruise date is selected for the events. Entertainment lineup may change prior to final payment date. If an entertainer or guest host cancels after the Final Payment Date, we will not be liable for refunds requested by participants. Airline Reservations: We suggest you wait until after final payment date to book airline tickets. If the cruise cancels, or an entertainer drops out, this will ensure you do not lose the cost of an airline ticket. We are not liable for reimbursement of airline tickets under any circumstances. Cruise or trip cancellations must be documented via email. We reserve the right to make changes to our standard policy at any time due to circumstances beyond our control, including ship design or layout, and/or technical difficulties.
  • What Can We Bring Onboard?
    Please read all info on acceptable onboard items by going to https://www.ncl.com/faq
  • Can We Select Our Own Dining Times?
    Norwegian Cruise Line created Freestyle Dining -- a flexible approach to dining in the restaurant of your choice, at the time that is convenient for you. Rather than go to dinner at a fixed time in an "early" or "late" dinner seating, there's no schedule to follow with Freestyle Dining. You even have the option of making dining reservations for each night of your NCL cruise so you can dine at a specific time of your choosing -- this ensures you will almost never have to wait for a table. Freestyle Dining lets you show up at restaurants where you do not have a reservation and they will seat you as availability permits.
  • What If I Have A Medical Condition? Does NCL Accommodate Me?
    Please email us at travel@thecoolpanda.com with your booking number and your medical needs.
  • Once Booked, What If I Need To Change The Name Of A Passenger? Can That Be Done?
    Of course! However, at 120 days prior to sailing, all name changes will be assessed a $100 fee per name, per booking.
  • Is There A Smoking Policy On The Ship?
    As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line will institute changes to its smoking policy for all sailings on or after November 1, 2014. The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players. On Norwegian Getaway and Norwegian Breakaway, smoking on The Waterfront will be permitted on the starboard side, except by the outdoor dining areas. Guests in the Garden Villas may smoke in their private garden and on their private sun decks. Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Smoking cigarettes, electronic cigarettes, cigars and pipes is permitted in outdoor public guest spaces and open decks where designated by the ship's management based on the ship's specific characteristics and arrangement. Smoking, including electronic cigarettes, is prohibited in or near venues serving food, the jogging track, outdoor sporting venues, The Haven outdoor areas and children's pool areas. On ships with The Waterfront, smoking is permitted on the starboard side excluding any food service areas. Active Casino players may smoke cigarettes in the Casino during gaming hours. Cigarette smoking is not permitted in any other indoor venue or location. Guests are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes in their staterooms or on their balconies. Cigar and pipe smoking in staterooms and on balconies is prohibited. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests' perception is that we are not enforcing the No Smoking rule.
  • When Is The Best Time To Book A Cruise?
    Cruise lines price their cruises based on availability, so sailings that are selling better than planned see price INCREASES as the sail date approaches; and sailings that are selling worse than expected see price REDUCTIONS as the sail date approaches. Therefore it's impossible to determine if you should wait for a better price to book your cruise without knowing how a particular sailing is selling.
  • Is The Speed Of My Internet Connection The Same As On Land?
    No, the data for onboard connection is transmitted via a slower wireless signal to satellites orbiting the earth approximately 22,000 miles from the earth’s surface and then bounce back down to the land based exchange. At home, your data is sent through a fast cable connection to your local exchange, just around the corner from your house. Therefore internet access onboard is significantly slower than high-speed connections normally experienced on land.
  • What Do I Do If I Lost Something?
    Guest Services is the central location for found items. If you have lost an item, please contact the Guest Services Desk to report missing items. If the item is valuable, Security will be advised and investigate the claim.
  • Is There An ATM On Board?
    Yes. The ATM will not be in service when the satellite goes down. This can happen when sailing in or out of port.
  • What Is The Freestyle Daily? Where Can I Get One?
    Our daily newsletter includes a schedule of the next day’s activities and events and will be delivered to your stateroom every evening. Additional copies are available at the Guest Services Desk.
  • What Is CruiseFirst? Terms & Conditions
    With CruiseFirst, our NEW future cruise certificates, your money instantly doubles bringing you twice as close to making your destination daydreams a reality. CruiseFirst certificates are valid for new reservations ONLY that book and sail within 3 years of original certificate purchase date. Voyage date must be more than 120 days from original purchase date. Not applicable towards canceled/rebooked reservations. If a guest with an existing reservation cancels and rebooks the same ship and sail date with a CruiseFirst certificate, the additional value of the CruiseFirst certificate will be removed. CruiseFirst certificates expire 3 years after purchase date and become null and void at expiration. Limit one CruiseFirst certificate that may be used per reservation. No black-out dates will apply. Reservations are subject to availability. CruiseFirst certificates are not combinable with CruiseNext, chartered sailings, incentive cruises, barter cruises, employee discounts, friends and family, Sailaway (categories: IX, OX, BX, MX), interline or travel partner rates, Bingo Winners, or Diamonds Resort International bookings. CruiseFirst $300 Offer - For USD, CAD, AUD, and NZD pay $150 and receive a CruiseFirst certificate valued at $300 applied to your Norwegian Cruise Line Latitudes account. For MXN Pesos, pay MXN 3,000 and receive a CruiseFirst certificate valued at MXN 6,000 applied to your Norwegian Cruise Line Latitudes account. For BRL, pay R$750 and receive a CruiseFirst certificate valued at R$1,500 applied to your Norwegian Cruise Line Latitudes account. CruiseFirst $500 Offer - For USD, CAD, AUD, and NZD pay $250 and receive a CruiseFirst certificate valued at $500 applied to your Norwegian Cruise Line Latitudes account. For MXN Pesos, pay MXN 5,000 and receive a CruiseFirst certificate valued at MXN 10,000 applied to your Norwegian Cruise Line Latitudes account. Note: this CruiseFirst $500 offer is not always available for purchase. Your CruiseFirst certificate(s) may be redeemed as a deposit or as a payment towards your new reservation’s grand total with a sail date greater than 120 days from purchase date. New reservations must be in the same currency as your CruiseFirst certificate. Reservation currencies vary by market and certificates are not eligible to be exchanged to another currency. CruiseFirst certificates are NON-REFUNDABLE, have no cash value, and are not redeemable or exchangeable with Norwegian Cruise Line for cash. CruiseFirst certificates are transferable to another guest at no charge. CruiseFirst certificates remain subject to all CruiseFirst certificate terms and conditions after transfer. Original CruiseFirst certificate owner forfeits all rights of ownership once transfer has been completed. CruiseFirst certificates are charged in either USD, CAD, AUD, NZD, or MXN Pesos. You must be 21 years of age or older to purchase or receive a transferred CruiseFirst certificate. Credit card payments accepted only and only one credit card per transaction is permitted. A maximum of ten (10) CruiseFirst certificates may be purchased per person. CruiseFirst certificates can only be applied in full and cannot be divided as payment for multiple reservations. CruiseFirst certificates are only valid for sailings of six (6) days or longer. CruiseFirst certificates satisfy full deposit requirement for stateroom categories up to and including Club Balcony Suite or can be applied as partial payment towards higher categories. CruiseFirst certificates are not combinable with CruiseNext, Chartered sailings, Employee discounts, Friends and Family pricing, Sailaway, Interline and Travel Agent Rates.
  • How Do You Contact Somebody On A Cruise Ship?
    In order to reach a person on a Norwegian Cruise Line ship from the United States or Canada, call 1.888.627.4477. You will need to pay with a MasterCard, Visa, or American Express.
  • What Is The Mandatory Life Boat Drill?
    .The Life Boat Drill is to help guests understand what they are supposed to do and where they are supposed to go in an emergency. The Life Boat Drill is required by International Maritime Law and the United States Coast Guard.
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The Cool Panda

1-800-461-6206 travel@thecoolpanda.com

An Independent Affiliate of A. S. A. P. Cruises Inc./Cruises & Tours Unlimted

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